Case Study & Paper

May 7, 2012 @ 14:30, Room: 19AB

Chair: Volkmar Pipek, University of Siegen, Germany
"A Pace Not Dictated by Electrons": An Empirical Study of Work Without Email - Paper
Contribution & Benefit: Empirical study shows that when information workers' email was cut off, they multitasked less and had lower stress. Results suggest how organizations can alleviate the burden of email on employees.
Abstract » We report on an empirical study where we cut off email usage for five workdays for 13 information workers in an organization. We employed both quantitative measures such as computer log data and ethnographic methods to compare a baseline condition (normal email usage) with our experimental manipulation (email cutoff). Our results show that without email, people multitasked less and had a longer task focus, as measured by a lower frequency of shifting between windows and a longer duration of time spent working in each computer window. Further, we directly measured stress using wearable heart rate monitors and found that stress, as measured by heart rate variability, was lower without email. Interview data were consistent with our quantitative measures, as participants reported being able to focus more on their tasks. We discuss the implications for managing email better in organizations.
Designing Experiential Prototypes for the Future Workplace - Short Case Study
Community: designCommunity: user experience
Contribution & Benefit: Case study describes a successful Xerox-sponsored open innovation project that generated innovative designs and prototypes for the future of the workplace with Rochester Institute of Technology (RIT).
Abstract » In this paper, we describe a successful Xerox-sponsored open innovation project that generated innovative designs and prototypes for the future of the workplace by the future workers of tomorrow - 42 undergraduate students with a unique combination of skills in creative media design and interactive development at Rochester Institute of Technology (RIT). During the course of 20 weeks, through close collaborations between the Xerox research team and RIT faculty and students, we developed an experience-centric methodology for designing and developing rapid experiential prototypes. As a result, seven interactive and futuristic prototypes were created, demonstrated and also well-received at both Xerox and community events.
You've got video: Increasing clickthrough when sharing enterprise video with email - Note
Community: user experience
Contribution & Benefit: We summarize our research on increasing the information scent of video recordings that are shared via email in a corporate setting. We report on the results of two user studies.
Abstract » In this Note we summarize our research on increasing the information scent of video recordings that are shared via email in a corporate setting. We compare two types of email messages for sharing recordings: the first containing basic information (e.g. title, speaker, abstract) with a link to the video; the second with the same information plus a set of video thumbnails (hyperlinked to the segments they represent), which are automatically created by video summarization technology. We report on the results of two user studies. The first one compares the quality of the set of thumbnails selected by the technology to sets selected by 31 humans. The second study examines the clickthrough rates for both email formats (with and without hyperlinked thumbnails) as well as gathering subjective feedback via survey. Results indicate that the email messages with the thumbnails drove significantly higher clickthrough rates than the messages without, even though people clicked on the main video link more frequently than the thumbnails. Survey responses show that users found the email with the thumbnail set significantly more appealing and novel.
Does the iPad add Value to Business Environments? - Long Case Study
Community: managementCommunity: user experience
Contribution & Benefit: Case study describing benefits and drawbacks of iPad usage in a business environment. Can assist companies in understanding how they can benefit from the use of mobile tablets.
Abstract » Mobile tablets like the iPad recently had a huge success in the consumer market. This generates the demand to use them productively in business environments. The underlying case study evaluates the introduction of iPads at an applied research company. The study gives evidence that the iPad adds value to this particular business environment especially in terms of productivity and joy of use. A detailed composition of benefits and drawbacks shows major factors that have to be considered when thinking about introducing and integrating iPads to a business environment.
Impression Formation in Corporate People Tagging - Paper
Contribution & Benefit: People tagging offers unique insight about self-presentation and concurrently the perception by others based on explicit data in the form of tags in an organizational environment. Findings suggest design implications.
Abstract » This research explores the relationship between self-presentation and perception by others as manifested explicitly through the use of tags in a people tagging system. The study provides insights relevant for the organizational context since it is based on a system implemented within IBM. We developed a detailed codebook and used it to categorize 9,506 tags assigned to a sample of taggers. Our analysis examines the use of self tags versus social tags (assigned by others) across different categories and sub-categories. While overlap exists, self tags tend to be more factual describing technology expertise, social tags augment the individual tags by adding a personal dimension.