Participatory Design with Older People


May 8, 2012 @ 11:30, Room: 18CD

Chair: Steven Dow, Carnegie Mellon University, USA
Questionable Concepts: Critique as Resource for Designing with Eighty Somethings - Paper
Community: design
Contribution & Benefit: Describes an exploration of critique as a participatory design method with groups of people aged over 80. Explains how critique is useful for identifying problems and iterating new ideas.
Abstract » This paper reports findings from a series of participatory design workshops with ten people over eighty years old. The focus of the workshops was new banking technologies for the older old. Participants were asked to discuss their current experiences of banking and given packs of concept cards which contained design sketches and brief outlines of concepts for new financial services. The designs on the cards were deliberately provocative and aimed to encourage criticism and debate. Participants wrote and drew on the cards and the workshops were recorded and transcribed. The participants were extremely critical of current banking practices and most of the new concepts we presented to them. Their questions and comments led to a number of insights and further iterations. The paper argues that critique is an essential resource for design, both in terms of identifying problems and iterating ideas.
Senior Designers: Empowering Seniors to Design Enjoyable Falls Rehabilitation Tools - Paper
Community: designCommunity: user experience
Contribution & Benefit: Our findings suggest that seniors are an integral part of the design process and should be directly involved from the concept stages of the design of tools for their rehabilitation.
Abstract » Studies have shown that functional strength and balance exercises can reduce the risk of falling in older people if they are done on a regular basis. However, the repetitive nature of these exercises; as well as the use of instructional booklets and videos for rehabilitation may discourage seniors to exercise in the home, thereby rendering such an intervention ineffective. Our work proposed that the use of multimodal games � co-designed with seniors � could be a way of making falls rehabilitation more enjoyable; thereby improving adherence to home exercise programmes. In this paper, we first explain the process by which we identified barriers to the users� effective interaction with current home rehabilitation tools. We then go on to describe how we actively involved seniors in the initial design, and improvement of useful, enjoyable games for falls rehabilitation. Our findings suggest that seniors are an integral part of the design process and should be directly involved from the concept stages of the design of tools for their rehabilitation.
Cheque Mates: Participatory Design of Digital Payments with Eighty Somethings - Paper
Community: design
Contribution & Benefit: Describes the participatory design of two paper-based digital payment systems with groups of people aged over 80. Provides guidance for researchers and practitioners collaborating with extraordinary user groups.
Abstract » This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with �extraordinary� users, such as the eighty somethings, in HCI.
Engaging Older People through Participatory Design - Paper
Community: design
Contribution & Benefit: We present a participatory approach to design work with older people, an examination of the issues that arose applying it and reflections on issues that we encountered advocating the approach.
Abstract » The use of digital technologies is increasingly proposed in health and social care to address the aging population phenomenon but, in practice, the designers of these technologies are ill equipped to design for older people. We suggest participatory design as an approach to improving the quality of design for older people but, based on previous work and our own experiences, identify four central issues that participatory design approaches need to address. We describe an approach to early engagement in design with older people that address each of these issues and some of our experiences applying the approach in a variety of different design projects. We conclude by discussing some of the issues that have been highlighted when attempting apply this approach in different design contexts and the issues that have been raised when working with partners who are less committed to the idea of engaging with older adults in participatory design.