Time + Task: Managing Work Life

Case Study, Paper & ToCHI

May 9, 2012 @ 09:30, Room: 19AB

Chair: Laura Dabbish, Carnegie Mellon University, USA
"I'd never get out of this !?$%# office" Redesigning Time Management for the Enterprise - Paper
Community: managementCommunity: user experience
Contribution & Benefit: We propose improving enterprise time management by providing users interactive visualizations of their time. Through an interview study we determine the data and value of specific visualizations, and design implications.
Abstract » In this paper, we propose to improve time management in the enterprise by providing users interactive visualizations of how they are spending their time. Through an interview study (n=21) in a multi-national corporation, we were able to determine the data available for visualizations and the value of a number of general visualizations of employees' calendar data. We develop implications for design in improving personal time management.
A Look into Some Practices behind Microsoft UX Management - Long Case Study
Community: management
Contribution & Benefit: This study aimed to acquire insights about UX management practices at Microsoft. These practices could serve as inspiration helping managers to run their teams and propagate UX values within organization.
Abstract » This study aimed to acquire an excerpt of insights about UX management practices at Microsoft research and development departments. Related work points out at a two-fold role of UX managers. They are responsible for fostering their team to become independent and self-manageable. Furthermore, their job concerns raising awareness about the value of the user-centered design approach within their organization. This article describes a number of strategies applied at Microsoft Redmond to achieve these two objectives. The described management practices could serve as a guideline helping other UX managers to run their teams and propagate UX values within their organizations.
Do You See That I See? Effects of Perceived Visibility on Awareness Checking Behavior - Paper
Community: design
Contribution & Benefit: Experimental study exploring effects of available time and notifying observed parties on gathering awareness information. Provides a framework for understanding these behaviors, and results suggesting urgency and notification reduce gathering.
Abstract » Informal interactions are a key element of group work, and many theoretical frameworks and systems have been developed to understand and support these conversations in distributed workgroups. In particular, systems used in several recent experiments provided information about others' current activities so that their availability for conversation could be assessed, and interruptions could be timed strategically. One issue with these experimental systems, though, is that many do not notify the observed party that these observations are taking place. There is reason to believe that such notification could be valuable to users, and that it could alter observers' behavior. Moreover, factors such as the perceived urgency of the interruption could affect willingness to violate social norms in gathering information. We report on an experiment assessing the impact of perceived visibility and task urgency on awareness checking behavior. Results suggest that people check more often when they believe their partners do not know they are checking, and more often when the task is time-constrained than when it is not.
Contribution & Benefit: Proposed multitasking metrics to establish a conceptual foundation for future multitasking studies. Understanding the extent to which multitasking occurs can assist designers in improving applications that are used simultaneously.
Abstract » Multitasking is the result of time allocation decisions made by individuals faced with multiple tasks. Multitasking research is important in order to improve the design of systems and applications. Since people typically use computers to perform multiple tasks at the same time, insights into this type of behavior can help develop better systems and ideal types of computer environments for modern multitasking users. In this paper, we define multitasking based on the principles of task independence and performance concurrency and develop a set of metrics for computer-based multitasking. The theoretical foundation of this metric development effort stems from an application of key principles of Activity Theory and a systematic analysis of computer usage from the perspective of the user, the task and the technology. The proposed metrics, which range from a lean dichotomous variable to a richer measure based on switches, were validated with data from a sample of users who self-reported their activities during a computer usage session. This set of metrics can be used to establish a conceptual and methodological foundation for future multitasking studies.